Abraxas: UX development, app design
As a pioneer in the digitalization of the public sector, Abraxas has grown to become the IT service provider with the largest and most comprehensive range of services in this area - and also supports the police and judiciary on the path to digital administration.
To complement the Abraxas portfolio in the areas of police and road traffic, Abraxas acquired the software manufacturer Epsilon SA at the beginning of 2016.
Their existing systems now need to be converted into a new framework and user-friendly user interface (UI).
Approach, idea and implementation
With a focus on information and effective work, good screen design requires designers to consider the expectations of users. For example, what motives guide them when they engage with the product in question?
The aim is to make the complex software solutions as intuitive and user-friendly as possible for users, to simplify complex work processes and to minimize sources of error.
Abraxas puts together a team of experts from management, product management and IT (design and software team). And in 2019, Raskin joins the team as an experienced UX and software specialist.
UX workshops
Raskin organizes design sprints in which up to 10 participants from different expert teams take part.
The design sprints include customer journey mapping and proto-personas to put ourselves in the shoes of prototypical users' feelings, thoughts and actions.
The design sprints are structured and target-oriented according to plan. Since the pandemic, the design sprints have been taking place remotely on collaborative online whiteboards.
Scalable prototypes
Based on the current web standards and UX guidelines from Abraxas, agile conceptual approaches as well as technical feasibility are tried out, tested and adapted.
Raskin creates mockups and prototypes using Figma, so that numerous different modules can be quickly implemented and optimized in whole or in part through collaborative teamwork.
Know-how transfer plus continuous support from Raskin
The result is agile and iterative process optimization of user-friendly user interfaces with well-coordinated cross-departmental specialist teams that can act and react flexibly, quickly and with cumulative expertise.
The result: the lean design and clear workflow of the user interfaces enable pleasant and easy-to-understand operation and simplify the recording and processing of large volumes of data with complex processes.
Aesthetic data screens with sensibly grouped data fields follow an internal logic, they guide users and facilitate further decisions, whereby superfluous data fields are omitted.
Conclusion: The clear user interface promotes efficient working and minimizes both sources of error and cognitive dissonance.
